Terms & Conditions - Rail Explorer Pass

Terms & Conditions - Rail Explorer Pass

Return to the Rail Explorer Pass product page.

The Rail Explorer Pass is issued to and accepted by the person named on the ticket, subject to the Railways Acts By-Laws, Reulations and General Conditions of Carriage in force in each Railway System to which the travel applies.

The Rail Explorer Pass is valid for use on specified rail and coach services operated by the following Railway Systems - Great Southern Rail (Red service day/ nighter seats); Queensland Rail (economy seats), CountryLink (economy seats). It is not valid on any Metropolitan services or North Queensland Tourist Train services.

Travel must commence and the pass validated within 6 months of the date of purchase.

Travel must be completed within the stipulated length of time (that is either 2 or 3 months) from the date of validation endorsed on the pass at the initial departure point.

The holder may upgrade to travel in first class, business class or Red Premium Service seats and sleeping berths on payment of the applicable upgrade amount.

The Rail Explorer Pass is only available for purchase by bonafide overseas visitors to Australia. A passport must be produced at the time of purchase to verify the customer  is a resident of another country and is not a resident of Australia.

A reservation is essential prior to the use of the pass and entitles the customer to only one allocation on any service. The travel pass is a receipt only and does not guarantee travel. A reservation for each individual sector of travel is necessary to obtain a valid travel ticket.

The Rail Explorer Pass must be presented with the passport of the holder at the ticket office of the departure point of the initial journey for validiation and endorsing of the total period of availability on the pass document. The passport with ticket is to be produced by the holder for all subsequent journeys at either the ticket office or to onboard staff for verification.

The Rail Explorer Pass is available at the published rate and no further concessions apply.

The Rail Explorer Pass may be subject to a fuel price surcharge per sector booked on The Ghan, Indian Pacific and The Overland.

The Rail Explorer Pass is non transferable and only one customer per pass only.

Refunds and Ticket/Pass Changes

There is no refund on partially used, lost or stolen passes. We strongly recommend that your travel insurance protects you against loss or theft of your rail pass.

If the pass is returned for cancellation or alteration before the first date of travel listed on the pass, then we have a standard 20% cancellation/alteration fee in addition to an administrative charge per ticket, in all cases. Cancellations and alterations can only be made when we receive the pass/ticket prior to the first date of travel.

Duplicate or replacement passes/tickets cannot be issued under any conditions.

Return to the Rail Explorer Pass product page.