Terms & Conditions - Japan Rail West Pass

Terms & Conditions - Japan Rail West Pass

Return to the Japan Rail West Pass (Kansai area) or Japan Rail West Pass (Sanyo area) product page.

This pass is limited to use only by the registered person. It cannot be turned over to another person. You are required to carry your passport at all times while using the rail pass.

It can only be refunded at the exchange location prior to the starting date of use. For all refunds within Japan, a processing fee of 10% is deducted from the yen value of each pass. If the amount to be refunded is 210 yen or less however, a minimum fee of 210 yen will be charged. No refund is possible on or after the start date of the pass.

Any alterations to the exchange order or rail pass render the pass invalid and as such the pass becomes non-refundable.

Refunds

Exchange Orders can be refunded by the issuing office, up to one year from issue date. All refunds are subject to a 10% cancellation charge and a small admin fee will be charged in addition to this.

Duplicate exchange orders and rail passes cannot be issued if lost or stolen.

Qualifications for purchase

• Persons who have a passport issued by a government or other authority outside Japan, as well as customers who have come to Japan with 'Temporary Visitor' residence status (15-day period of stay). However, persons from countries with visa exemptions such as the USA, Canada, Germany, France, Italy, Holland, Switzerland, Sweden and New Zealand can buy the pass even with a 90-day period of stay in Japan.
• A JR West Rail Pass cannot be issued to a Japanese resident.

Return to the Japan Rail West Pass (Kansai area) or Japan Rail West Pass (Sanyo area) product page.