Terms & Conditions - Japan Rail East Pass

Terms & Conditions - Japan Rail East Pass

Return to the Japan Rail East Pass product page.

Eligibility:

The JR East pass is valid for overseas visitors (non-Japanese nationals) who enter under the status of "Temporary Visitor"

• The Japan Rail East Pass may only be used by the person whose name appears on the face of the PASS. Carry your passport at all times during your trip and be prepared to present it when requested.
• The starting date of validity of the Japan Rail East Pass cannot be changed.
• You may obtain a refund for your Exchange Order at the office that issued the Order within 12 months from the issue according to the regulation of each sales office.

Validities:

The pass is available in Adult or Child fares (no youth fare), in Ordinary class only. The JR East Flexi Pass is not valid in Green cars, private compartments, Sleeper trains, Liner and Home Liner trains. Additional charges will apply for the use of these accommodations.

Once exchanged, the JR East Flexi Pass will expire:

• after 5 days of use or;
• after 14 days of validity regardless of whether all travel days were used or;
• the day after April 13th, 2014 (as passes are on sale until March 31st, 2014).

Refunds:

A JR East pass can only be refunded if it has not been exchanged and the exchange order must be sent back to us here within 12 months of the issue date shown on the order. A 10% handling fee and £10.00 administration charge will be deducted from the refund. Any return postage costs will be at the expense of the customer.

Duplicate exchange orders and rail passes cannot be issued if lost or stolen.

No refund can be made for any reason after the first date of use.

• Your PASS cannot be refunded, nor can the period of validity be extended, due to interruptions in train service, late departures or any other reason.
• These and other usage conditions are based on the Japan Rail East Passenger transportation regulations and Japanese laws. The validity of the Order before you exchange it for the Japan Rail East Pass is based on the regulations of the company that issues the Order.
• Any violation of these conditions of use and regulations will render the PASS void and your PASS will be confiscated. In the event of such violation, a fine of three times the fares and charges for all sections travelled shall be collected.
• The contents of this pamphlet are subject to change without notice. JR EAST will not make a refund or compensation in the event of such change.

Return to the Japan Rail East Pass product page.