Terms & Conditions - BritRail Passes

Terms & Conditions - BritRail Passes

Return to the BritRail Pass product page.

Refunds

• Refunds are limited to completely unused and unvalidated passes, tickets, and inclusive packages, and will be granted only where permitted under the terms and conditions set forth below or elsewhere in published documentation. Passes, tickets and vouchers must be returned for refunds. No refunds will be granted on partially unused parts or inclusive packages; documents must bear no evidence of having been tampered with in any way.
• Where no other time for refund is specified, refunds on tickets and passes must be applied for within six months of the issue date.
• A cancellation charge will be deducted from all refunds. Where no other cancellation charges are specified, the cancellation charge will be a minimum of 20%, in addition to a £10 admin fee.
• No refunds will be given on reservation/booking fees.
• Trip cancellation insurance is strongly recommended.
• All requests for refunds must be submitted to the office from which the passes or tickets were purchased.

Fees and charges

Reservation fees guarantee space on a particular service, but not always a specific seat assignment.

Lost Tickets

BritRail is not responsible for tickets or vouchers, which are lost, stolen, mutilated or destroyed. Refunds cannot be authorized in such cases. Therefore, travel insurance is recommended.

BritRail Passes are not valid on Eurostar services between London and Brussels or Paris, London Transport Underground trains or buses, on special excursions, on ships or other Channel ferries, or on coach services. BritRail Passes are not valid on trains in the Republic of Ireland, Northern Ireland or any other transport service not mentioned here.

Return to the BritRail Pass product page.