UPDATE: Industrial Action in France - 13th June 2013

UPDATE: Industrial Action in France - 13th June 2013

Following on from our recent communication regarding the industrial action confirmed to take place in France from 20:00 Wednesday 12 June until 08:00 Friday 14 June 2013, we have received some updated information regarding affected services and after-sales.

The updated information is shown below

Wednesday 12th June: TGV France - Italy: Normal service

Thursday 13th June: TGV France - Italy:

France to Italy

• TGV n° 9241 Paris 07h49 - Milan 14h51: CANCELLED
• TGV n° 9245 Paris 10h41 - Milan 17h51: CANCELLED
• TGV n° 9249 Paris 14h41 - Milan 21h45: Normal service

Italy to France

• TGV n° 9240 Milan 06h00 - Paris 13h23: CANCELLED
• TGV n° 9244 Milan 08h50 - Paris 16h11: Running but will not call at Bourg en Bresse or Aix les Bains
• TGV n° 9248 Milan 16h10 - Paris 23h19: CANCELLED

SNCF journeys

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel within France between 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 can be used on any other train, operating on the same route as the original ticket until midnight on Friday 14th June 2013. Tickets cannot be used to travel the day before the strike.

Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and Refunds (SNCF journeys):

Customers due to travel in France from 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

Eurostar journeys

Eurostar services should not be affected and are expected to run as normal.

Customers making a connecting journey and who are impacted by the industrial action have the option of exchanging their ticket for an alternative date. All changes will be free of charge within 2 months, regardless of ticket conditions, but subject to availability on alternative services (passengers will need to pay any difference in cost between the original tickets and the new tickets).

AutoTrain journeys

Passengers who are unable to travel due to the cancellation of their AutoTrain service can obtain a full refund on their AutoTrain and passenger tickets, regardless of the after-sales conditions stated on their original tickets.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel any time before 7th June 2013. Any difference in cost between the original tickets and the new tickets will be covered by the SNCF.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel on or after 22nd June 2013. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

TGV FRANCE-ITALY journeys:

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel between 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 can be used on any other train, operating on the same route as the original ticket until midnight on Friday 14th June 2013. Tickets cannot be used to travel the day before the strike.

Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

THELLO:

Thello will be obliged to cancel trains 206 and 207 leaving on June 12th and 13^th. All passengers holding a reservation for the above mentioned trains will be granted their journey with a train change in Milan.

Passengers willing to cancel their journey will be able to claim for full refund via the Thello online claim form

Please find full details published on the Thello website

Exchanges and refunds (TGV FRANCE-ITALY):

Passengers due to travel from 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

Please use infolignes to find out whether a specific train is running or not. You can check the status of a train up to 5 days prior to its departure.

We will keep you updated with any further information as and when we receive it.

Please do not hesitate to contact us if you have any questions.