RENFE Industrial Action - 20th December 2013

The Spanish carrier Renfe have confirmed that industrial action will take place on 20th December 2013 (from 12am to 11pm).

The details are as follows:

Spanish (Renfe) services

During the strike action, Renfe will be running 75% of their Cercanías (commuter) services during peak hours (between 06:00 - 09:00, 13:30-15:30 and 18:30-20:30) and will be running 50% the rest of the time.

Medium-Distance trains: 64% of trains will run.

Distance trains: 72% of trains will run.

Renfe After-sales:

Customers with tickets valid to travel during the strike, whose train is cancelled or who wish to cancel their travel plans, can get a full refund regardless of ticket conditions.

Exchanges should be processed as a refund plus a new sale.

For passengers who do decide to travel during the strike, every attempt will be made to seat passengers in the class of service corresponding to their ticket. However, if there is no space in the class of service on their ticket and they have to travel in a lower class of service, they will be refunded the difference in price. However, if they have to travel in a higher class of service they will not be charged any additional costs.

France - Spain High Speed service

Train 9720/9735 - Barcelona <>Toulouse Cancelled
Train 9738/9741 - Barcelona <>Lyon Cancelled
Train 9702/9706 - Barcelona <> Paris - running but with minimum service
Train 9711/9715 - Paris <> Barcelona - running but with minimum service
Train 9724/9730 - Madrid <> Marseille - running but with minimum service

France - Spain After-sales:

Customers who are due to travel but would like to exchange their ticket can do so, however if there is a price difference, the customer must pay the difference in price.

France - Spain High Speed are allowing refunds for the cancelled services and the other trains above.

This is the most up-to-date information that we have and will of course advise of any further changes as and when we can.

Should you have any questions then please do not hesitate to contact us.