Industrial Action in France - Wednesday 09th October 2013

We have been informed that Industrial action is confirmed to take place in France from 20:00 Tuesday 08 October until 08:00 Thursday 10 October 2013.

We currently do not have details of all affected services.

The below after-sales conditions apply to tickets valid on French domestic journeys only.

SNCF journeys

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel within France between 20:00 on Tuesday 08 October until 08:00 on Thursday 10 October 2013 can be used on any other trains operating on the same route as the original ticket. Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and Refunds:

Customers due to travel in France from 20:00 Tuesday 08 October until 08:00 Thursday 10 October 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

Please use infolignes to find out whether a specific train is running or not. You can check the status of a train up to 5 days prior to its departure.

Refunds

In order to process any refunds, tickets must be received by International Rail within 28 days of the date of travel. Tickets should be sent to the following address.

Customer Services Department

International Rail Ltd

PO Box 153

Alresford

SO24 4AQ

We recommend that tickets are returned using special delivery.

We will keep you updated with any further information as and when we receive it. Please do not hesitate to contact us if you have any questions.