Industrial Action in France - 11th October 2011

In addition to the current disruption taking place on the French network, industrial action will take place in France on Tuesday 11th October 2011, starting at 20:00hrs on Monday 10th until 08:00hrs on Wednesday 12th October 2011.

Below are the after-sales conditions that apply to tickets valid on French domestic journeys only.

After sales

SNCF journeys:

All tickets with a reservation (Public, Group and RIT, and regardless of the after-sales conditions stated on the ticket) valid for travel within France between 20:00hrs on Monday 10th and 08:00hrs on Wednesday 12th October 2011 can be used on any other train, operating on the same route as the original ticket until midnight on Wednesday 12th October 2011.

Tickets cannot be used to travel the day before the strike and seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and Refunds:

Customers due to travel in France from 20:00hrs on Monday 10th to 08:00hrs on Wednesday 12th October 2011 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

AutoTrain journeys:

Passengers who opt not to travel between the aforementioned times can obtain a full refund, regardless of the after-sales conditions stated on their original AutoTrain and passenger tickets.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel before 31st October 2011. Any difference in cost between the original tickets and the new tickets will be covered by the SNCF.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel after 31st October 2011. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

In order to process any refunds, tickets must be received by International Rail within 28 days of the date of travel.

Tickets should be to the following address.

Refunds Department
International Rail Ltd
PO Box 153
Alresford
SO24 4AQ

We recommend that tickets are returned using special delivery.

Eurostar:

A normal service is expected to operate. Eurostar and Eurostar Connections ticket conditions will remain and refunds and exchanges will only be available if ticket conditions allow.

Should you have any questions then please contact us.