2nd UPDATE: Industrial Action in France

2nd UPDATE: Industrial Action in France - 13th June 2013

Following on from our communication earlier regarding the updated industrial action confirmed to take place in France from 20:00 Wednesday 12 June until 08:00 Friday 14 June 2013, we have received some further information regarding affected services and after-sales.

The details are as follows;

Wednesday 12th June - day trains: TGV France - Italy:

Normal service.

TGV France-Spain:

Train 9711 Paris - Figueres Vilafant de 07h15 - Normal service
Train 9715 Paris - Figueres Vilafant de 14h07 - Normal service
Train 9702 Figueres Vilafant - Paris de 10h20 - Normal service
Train 9706 Figueres Vilafant - Paris de 14h20 - Normal service

Talgo Day:

460: Terminating in Port Bou. Passengers for Cerbere, Perpignan, Narbonne, Beziers and Montpellier can take a replacement bus from Figueres to their destination.

Domestic France:

TGV :

5377 Marseille 15h44 Le Havre 21h59 will terminate in Rouen 21h11
6177 Paris Gare de Lyon 12h49 Vintimille 19h21 will terminate Nice 18h26

INTERCITÉS :

3669 Paris Austerlitz 17h53 Cahors 23h14 will terminate in Brive 22h00 ♦ 3837 Nantes 17h05 Toulouse 23h45 will terminate in Bordeaux 21h07

Wednesday 12th June - overnight trains:

Elipsos:

477 Paris - Barcelona: CANCELLED with replacement bus available.
475 Barcelona - Paris: CANCELLED with replacement bus available.
409 Paris - Madrid: CANCELLED with replacement bus available.
407 Madrid - Paris: CANCELLED with replacement bus available.

Intercités de nuit (Lunéa):

All services CANCELLED

The following trains to/from Berlin and Moscow will operate as normal: 452, 453, 450 and 454/5

Thello:

207: Paris to Rome: CANCELLED. Customers will be able to travel on Thello 221 (arriving in Milan at 05:38) where they can then take a day train to their onwards destination of Bologna, Florence or Rome.

206: Rome to Paris: CANCELLED. Customers will be able to take a day train from Rome Termini (19:25), Florence Campo di Marte (21:34) or Bologna Centrale (22:34) to Milan. Customers can then board Thello 220 to Paris (planned to leave at 00:30).

Thursday 13th June - day trains:

TGV France-Italy: France to Italy

TGV n° 9241 Paris 07h49 - Milan 14h51: CANCELLED
TGV n° 9245 Paris 10h41 - Milan 17h51: CANCELLED
TGV n° 9249 Paris 14h41 - Milan 21h45: service normal

Italy to France

TGV n° 9240 Milan 06h00 - Paris 13h23: CANCELLED
TGV n° 9244 Milan 08h50 - Paris 16h11: Running but will not call at Bourg en Bresse or Aix les Bains
TGV n° 9248 Milan 16h10 - Paris 23h19: CANCELLED

Talgo Day:

463: will start in Port Bou. A replacement bus service will be available to transport passengers from Montpellier, Béziers, Narbonne and Perpignan to Barcelona where they can then take Talgo 165 to their onwards destination.

460: Terminating in Port Bou. Passengers for Cerbere, Perpignan, Narbonne, Beziers and Montpellier can take a replacement bus from Figueres to their destination.

Alleo: Normal service

TGV Lyria:

Paris to/from Basel/Zurich: The 9205, 9207, 9219, 9223, 9206, 9210, 9226 and 9230 are running.
Paris to/from Neuchatel / Bern / Interlaken: All services CANCELLED
Paris to/from Lausanne: The 9261, 9269, 9273, 9260, 9268 and 9272 are running.
Paris to/from Geneva: All services are redirected via Lyon Part Dieu, adding 40 mins - 1 hour to the journey time.
Geneva to/from Montpellier / Nice / Marseille: All services CANCELLED

TGV France-Spain:

Train 9711 Paris - Figueres Vilafant de 07h15 - Terminating in Perpignan
Train 9715 Paris - Figueres Vilafant de 14h07 - CANCELLED
Train 9702 Figueres Vilafant - Paris de 10h20 - CANCELLED
Train 9706 Figueres Vilafant - Paris de 14h20 - Starting in Perpignan

Domestic France :

TGV :

No services between Tours and St Pierre.
8730 will terminate in St Pierre des Corps.

TGV EST: 55% - 65% trains running

TGV Nord: 35% - 40% of trains running

TGV Sud-Est: 35% - 40% of trains running

Paris-Annecy:

The 6962 will run instead of the 6960.
The 6947 will be redirected via Lyon Part Dieu instead of the 6951.
The 6947 will be redirected via Lyon St Exupéry.

Paris - Marseille - Nice:

The 6161 will run instead of the 6171.

TGV Province-Province: 35% - 40% of trains running

TGV Intersecteurs (services that do not start/terminate in Paris):

North - East: 55% - 65% trains running
North - South East: 35% - 40% of trains running
North - West: 35% - 40% of trains running
West - South East: 35% - 40% of trains running
West - East: 55% - 65% trains running. The 5487 will not run. The 5454 and 5442/3 will run.

Intercités:

Clermont Béziers (Aubrac): All services CANCELLED
Clermont Marseille (Cévenol) : All services CANCELLED
Paris Clermont: 35% - 40% of trains running
Paris Nevers: 35% - 40% of trains running
Paris Rouen Le Havre: 35% - 40% of trains running
Paris Caen Cherbourg: 35% - 40% of trains running
Paris Granville : 35% - 40% of trains running
Caen Le Mans Tours: 35% - 40% of trains running
Nantes Lyon: 35% - 40% of trains running
Bordeaux Lyon: 35% - 40% of trains running
Paris - Limoges - Toulouse: 35% - 40% of trains running:
- 3631 Paris Austerlitz 9h42 Cerbère 19h36 will terminate in Brive 13h56
- 3630 Cerbère 7h27 Paris Austerlitz 17h30 will start in Brive 13h14
Paris Orléans Tours: 35% - 40% of trains running
Paris Bourges Montluçon: 35% - 40% of trains running
Toulouse Hendaye: All services CANCELLED
Quimper Nantes Bordeaux Toulouse: 35% - 40% of trains running
Paris St Quentin Maubeuge: 35% - 40% of trains running
Paris Amiens Boulogne: 35% - 40% of trains running
Paris Cambrai: 35% - 40% of trains running
Paris Mulhouse: 35% - 40% of trains running
Basel - Brussels: normal service

TER services (regional trains) may also be affected in France, please refer to the TER website for further details (in French)

Thursday 13th June - overnight trains:

Intercités de nuit (Lunéa): All services CANCELLED

The following trains to/from Berlin and Moscow will operate as normal: 452, 453, 450 et 454/5

Elipsos:

477 Paris to Barcelona: CANCELLED with replacement bus available.
475 Barcelona to Paris: CANCELLED with replacement bus available.
409 Paris to Madrid: CANCELLED with replacement bus available.
407 Madrid to Paris: CANCELLED with replacement bus available.

Thello:

207: Paris to Rome: CANCELLED. Customers will be able to travel on Thello 221 (arriving in Milan at 05:38) where they can then take a day train to their onwards destination of Bologna, Florence or Rome.

206: Rome to Paris: CANCELLED. Customers will be able to take a day train from Rome Termini (19:25), Florence Campo di Marte (21:34) or Bologna Centrale (22:34) to Milan. Customers can then board Thello 220 to Paris (planned to leave at 00:30).

Friday 14th June - day trains:

5246 Brive 7h00 Lille Europe 13h05 CANCELLED

Talgo Day:

463: Will start in Port Bou. A replacement bus service will be available to transport passengers from Montpellier, Béziers, Narbonne and Perpignan to Barcelona where they can then take Talgo 165 to their onwards destination.

INTERCITÉS

3610 Cahors 6h50 Paris Austerlitz 12h07 will start in Brive 8h00
3842 Toulouse 8h12 Nantes 15h05 will start in Bordeaux 11h05

AFTER-SALES

SNCF journeys

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel within France between 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 can be used on any other train, operating on the same route as the original ticket until midnight on Friday 14th June 2013. Tickets cannot be used to travel the day before the strike.

Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and Refunds (SNCF journeys):

Customers due to travel in France from 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

EUROSTAR

Eurostar services should not be affected and are expected to run as normal.

Customers making a connecting journey and who are impacted by the industrial action have the option of exchanging their ticket for an alternative date. All changes will be free of charge within 2 months, regardless of ticket conditions, but subject to availability on alternative services. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Please note, we cannot apply SNCF domestic ticket conditions to the French portion of "Eurostar Connections" bookings.

AUTOTRAIN

Passengers who are unable to travel due to the cancellation of their AutoTrain service can obtain a full refund on their AutoTrain and passenger tickets, regardless of the after-sales conditions stated on their original tickets.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel any time before 7th June 2013. Any difference in cost between the original tickets and the new tickets will be covered by the SNCF.

or

Passengers can have their AutoTrain and passenger tickets exchanged free of charge for travel on or after 22nd June 2013. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

TGV FRANCE-ITALY

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel between 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 can be used on any other train, operating on the same route as the original ticket until midnight on Friday 14th June 2013. Tickets cannot be used to travel the day before the strike.

Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and refunds (TGV FRANCE-ITALY):

Customers due to travel from 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

TGV BRUSSELS - PROVINCES:

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel on Thursday 13th June 2013 can be used on any other train, operating on the same route as the original ticket until midnight on Saturday 15th June 2013. Tickets cannot be used to travel the day before the strike.

Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and refunds (TGV BRUSSELS - PROVINCES)

Customers due to travel on Thursday 13th June 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

TGV LYRIA:

TGV Lyria services are expected to run a normal service, apart from TGV's serving the Paris-Geneva route, which will be redirected via Lyon Part Dieu.

All tickets valid on a disrupted service can be used to travel on any other train, operating on the same route as the original ticket.

Exchanges and Refunds (TGV LYRIA)

Customers due to travel on a disrupted service who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

TGV FRANCE-SPAIN:

Customers due to travel on a cancelled service can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

ELIPSOS:

Passengers due to travel on a cancelled Elipsos service can obtain a full refund. Exchanges must be processed as a full refund followed by a new sale. If the cost of the new ticket is greater than that of the original ticket, passengers will be required to pay this difference in cost.

Alternative modes of transport have been put in place for some Elipsos services that have been cancelled due to the strike. Passengers who opt to travel on these alternative modes of transport will be refunded the difference between the cost of their original ticket and the cost of a reclining seat ticket (provided the cost of a reclining seat is cheaper than their original ticket).

TGV PARIS-LUXEMBOURG:

All tickets with reservation (Public, Group and RIT, and regardless of the aftersales conditions stated on the ticket) valid for travel between 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 can be used on any other train, operating on the same route as the original ticket until midnight on Friday 14th June 2013. Tickets cannot be used to travel the day before the strike.

Seats cannot be guaranteed during this time.

Due to expected service disruptions, the timetable cannot be guaranteed.

Groups are advised not to travel during the strike.

Tickets must still be validated in the yellow machines at the station, prior to boarding the train.

Exchanges and Refunds (TGV PARIS-LUXEMBOURG)

Customers due to travel in France from 20:00 on Wednesday 12th June until 08:00 on Friday 14th June 2013 who wish to cancel their journey, can obtain a full refund before or after departure. If a customer wishes to postpone their journey for a date after the strike, this must be processed as a full refund, followed by the sale of a new ticket. Passengers will need to pay any difference in cost between the original tickets and the new tickets.

Passengers in possession of a return ticket, whose outbound journey is due to take place during the strike, can obtain a full refund on both the outbound and inbound legs of their journey.

THELLO:

Customers due to travel on a cancelled service can obtain a full refund.

THALYS and ALLEO:

A normal service is expected to operate, therefore the original ticket Terms and Conditions apply.

Please use infolignes to find out whether a specific train is running or not. You can check the status of a train up to 5 days prior to its departure.

We will keep you updated with any further information as and when we receive it.

Please do not hesitate to contact us if you have any questions.